Struggling to keep up with customer inquiries and provide instant support on your WordPress site?
Slow response times and disconnected communication can frustrate visitors, leading to lost sales and diminished trust.
But what if you could effortlessly engage your audience in real time without breaking the bank?
In this blog, we’ll explore the best WordPress live chat plugins that help you deliver exceptional customer support, boost satisfaction, and drive business growth, all while keeping costs down.
Let’s get started!
What is a Live Chat Plugin in WordPress?
A live chat plugin in WordPress is a tool that allows you to add a chat box or widget to your website, enabling real-time communication between you and your visitors.
Once installed, this feature typically appears as a small chat icon or box, often in the bottom corner of the screen, where users can click to start a conversation.
These plugins are designed to make customer support faster, easier, and more interactive.
Instead of filling out a contact form or waiting hours for an email reply, visitors can ask questions and get immediate answers.
This not only improves the overall user experience but also helps build trust and credibility with your audience.
Live chat plugins are especially useful for businesses, online stores, service providers, and bloggers who want to:
- Answer pre-sale questions quickly
- Offer technical support or guidance
- Engage users who seem hesitant to take action
- Reduce cart abandonment on e-commerce sites
- Create a more personalized and human-like experience
Many live chat plugins for WordPress are beginner-friendly and don’t require any coding skills.
With just a few clicks, you can install a plugin, customize the chat widget, and start chatting with your website visitors instantly.
Let’s check out the best live chat plugins for WordPress.
Best Live Chat Plugins in WordPress Compared
| Sl. No. | Plugin Name | Pricing starts at |
| 1 | Tidio Live Chat | Free + $24.17/month |
| 2 | LiveChat | Free + $20/month per person |
| 3 | Tawk.to | Free |
| 4 | Zendesk Chat | Free + $19 per agent/month |
| 5 | Crisp | Free + $45/month |
| 6 | Pure Chat | Free + $39/month |
| 7 | HubSpot Chat | Free |
1. Tidio Live Chat
Tidio Live Chat is a popular free plugin for WordPress. It helps you talk with visitors on your website in real-time.
You can answer questions, support customers, and even boost sales with it.
The plugin is easy to install and set up. You don’t need advanced skills to start using its chat features.
Key Features of Tidio Live Chat
- AI Chatbot Support – Uses Lycro, a powerful AI chatbot, to understand customer queries and respond instantly, cutting response time and boosting satisfaction.
- Unified Chat Inbox – Centralizes chats from live chat, email, Instagram, and Messenger for effortless, multi-channel communication.
- Lead Capture Automation – Gathers contact details and triggers personalized messages to recover carts and convert visitors into customers.
- Visitor Behavior Tracking – Monitors real-time user activity and allows you to reach out with timely, targeted messages.
Pricing of Tidio Live Chat
Tidio offers a free plan with basic features, and the paid plan starts at $24.17/month.
2. LiveChat
LiveChat is a popular plugin that works well for online stores and service websites. It lets you chat with your visitors in real time, helping you solve their problems quickly.
You can customize the chat widget to match your site’s look. It also offers tools to track customers and gather useful data to improve your support.
The plugin integrates easily with many other tools, like email marketing and CRM platforms. This makes managing customer conversations more efficient.
Key Features of LiveChat
- Smart Chat Widget – Adds a chat widget to the bottom right of your site, allowing visitors to start a conversation or giving you the option to invite them to chat.
- Offline Message Handling – Let’s you collect customer messages even when you’re offline, acting as a contact form or for capturing leads and inquiries.
- Real-Time Support – Enables quick, real-time communication with visitors, which boosts customer satisfaction and increases your chances of closing sales.
- Cross-Device Access – It synchronizes easily with your LiveChat account, allowing you to manage chats across the web, desktop, and mobile apps from one convenient place.
Pricing of LiveChat
LiveChat offers a free trial, but its full features come with paid plans. Prices start at $20/mo per person, billed annually.
Recommended Read: 5 Best Social Login Plugins for WordPress [Simplify Sign-in]
3. Tawk.to
Tawk.to is a popular free live chat option for WordPress websites. You can use it to monitor visitors and chat with them in real time.
The tool is simple to set up and works on multiple sites, letting you stay connected wherever your audience is.
Tawk.to also offers a customizable chat widget. You can change its appearance to match your site’s design.
This helps keep your branding consistent when you communicate with visitors.
Key Features of Tawk.to
- Instant Visitor Chat – Instantly communicate with website visitors using the live chat widget, improving customer support and boosting engagement.
- Widget Customization Options – Customizes the look and feel of the chat widget to match your website’s design, ensuring a seamless user experience.
- Offline Message Alerts – Captures visitor messages when you’re offline and notifies you when new messages are received, ensuring no lead is lost.
- Proactive Chat Triggers – Monitors visitor behavior and lets you engage them at the right moment with proactive chat invitations based on their actions.
Pricing of Tawk.to
Tawk.To is completely free to use. There are no charges for its features or message limits. You can pay for optional add-ons, like hiring live agents, but the core software stays free.
4. Zendesk Chat
Zendesk Chat is a free live chat plugin for WordPress that helps you communicate with your website visitors in real time.
It is designed to solve customer problems quickly and improve support efficiency.
The plugin is easy to set up and works well on mobile devices. It also integrates smoothly with other Zendesk tools if you want to expand your customer support system.
You can use Zendesk Chat to manage multiple chats at once. This can help you respond faster and keep customers engaged.
Key Features of Zendesk Chat
- Live Chat Support – Connects with visitors instantly through live chat, providing immediate support and enhancing customer satisfaction.
- Branding Flexibility – Personalizes the appearance of the chat widget to align with your website’s branding, ensuring a seamless look and feel.
- Message Capture System – Collects and stores messages from visitors even when you’re offline, ensuring you never miss a lead or inquiry.
- Behavior-Based Triggers – Tracks visitor activity on your website and allows you to initiate proactive chats based on their behavior and interests.
Pricing of Zendesk Chat
Zendesk Chat offers a free plan with basic features. Paid plans add more advanced options and start at US$ 19 per agent/month billed annually.
5. Crisp
Crisp is a free live chat plugin that works well for WordPress sites. It helps you chat with visitors and offer customer support easily.
The plugin also supports chatbots, which can handle basic questions automatically.
You can use Crisp to grow your email list by collecting visitor contacts. It also allows you to manage customer relationships through chat history and notifications.
The interface is simple, making it easy to use even if you are new to live chat tools.
You get options to customize chat widgets to match your website’s look. Crisp supports team collaboration so multiple agents can respond to customers.
Key Features of Crisp
- AI Chat Automation – Comes with AI-powered chatbots that help automate responses to frequently asked questions or lead capture.
- Visitor Info Insights – Let’s you see key visitor details like name, email, location, profile picture, social media links, and pages visited, helping you offer personalized and informed support.
- Multi-Platform Access – Available on mobile and desktop apps.
- Third-Party Integrations – Integrates seamlessly with Slack, Messenger, Twitter, Telegram, WhatsApp, and SMS.
Pricing of Crisp
Crisp offers a free plan with essential features. Paid plans add more advanced tools and storage starting at $45 per month, per workspace.
Want to connect with your visitors instantly and boost engagement on your WordPress site? Learn how to easily add a WhatsApp chat in Elementor — no coding needed!
6. Pure Chat
Pure Chat is a simple and modern live chat plugin for WordPress. It lets you easily add chat to your site without hassle. You can manage unlimited chats and respond to your visitors in real time.
This plugin works well if you want a straightforward solution. It supports both desktop and mobile devices, so you can chat from anywhere.
You don’t need technical skills to set it up. The interface is user-friendly, making it easy for you to start chatting quickly. It also offers visitor tracking, so you know who is on your site.
Key Features of Pure Chat
- Chat History Access – Gives access to complete chat histories and view visitor details like location and how they found your site, helping you follow up more effectively.
- Full Widget Customization – Allows you to easily match the chat box with your website’s design using color, layout, and text customization options.
- Mobile Chat Support – Let you respond to chats from anywhere using the Pure Chat mobile apps for iOS and Android, and stay connected even when you’re not at your desk.
- Reliable Customer Support – Provides good support.
Pricing of Pure Chat
Pure Chat offers a free plan with basic features, and the paid plan starts at $39/mo.
Along with a live chat feature, it is also recommended to have an FAQ section on your site that helps answer repeat queries of visitors. Here are the 6 Best FAQ Plugins for WordPress [Free Q&A Templates] you can consider.
7. HubSpot Chat
HubSpot Chat is a free live chat plugin for WordPress that helps you talk with visitors on your website. It integrates well with the HubSpot CRM, letting you track all your customer interactions in one place.
You can set up chatbots to answer common questions automatically. This saves you time and lets you focus on more complex issues.
The plugin is easy to install and does not require any coding skills.
HubSpot Chat works well for businesses that want to combine live chat with marketing and sales tools. It also allows you to create contact forms and manage email follow-ups.
Key Features of HubSpot Chat
- Live Visitor Engagement – Let’s you chat with visitors instantly through a sleek chat widget, helping you answer questions and close more deals on the spot.
- Automated Lead Capture – Allows you to set up a chatbot that handles common questions, qualifies leads, and books meetings even when you’re away.
- CRM Integration – Automatically saves chat conversations and contact details into HubSpot’s free CRM, so you can manage leads and follow-ups without extra effort.
- Targeted Message Personalization – Let you personalize the chat widget’s design and set targeted welcome messages based on specific pages or visitor behavior.
Pricing of HubSpot Chat
HubSpot Chat has a free plan that includes basic chat and CRM features. Paid plans with more advanced marketing and sales tools are available, but not required to use the live chat plugin.
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Wrapping Up
Adding a live chat plugin to your WordPress site is one of the most effective ways to improve customer service, build trust, and boost conversions, all without stretching your budget.
Whether you’re running a blog, an eCommerce store, or a service-based website, in this blog, we’ve discussed the best wordPress live chat plugins that can help you stay connected with your visitors when it matters most.
While these plugins make it easy to get started with live chat, don’t forget that the overall design and user experience of your website also play a big role in how effectively you engage with your audience.
If you’re using Elementor page builder, consider enhancing your site further with The Plus Addons for Elementor.
It offers a powerful set of advanced widgets that perfectly complement your live chat setup like Social Media Live Feed & Review widgets, Social Icons, Buttons, and more.
Check out the Complete List of 120+ Widgets and Extensions here. Start building your dream website without coding!
FAQs on Best WordPress Live Chat Plugins
Are live chat plugins really free to use?
Yes! Many live chat plugins like Tawk.To, Tidio, and HubSpot offer free plans with essential features. Some also have paid upgrades for advanced tools, but the core features are often free.
Do I need coding skills to use a live chat plugin?
Not at all. Most WordPress live chat plugins are beginner-friendly. You can install them with just a few clicks and follow simple steps to get started, no coding needed.
Will a live chat plugin slow down my website?
Lightweight and well-coded plugins typically have little impact on your site speed. Always choose trusted plugins with good reviews and keep them updated for the best performance.
Can I use live chat on mobile, too?
Yes! Most plugins offer mobile apps or mobile-friendly dashboards so you can reply to chats on the go, from your phone or tablet.
What happens if I’m offline when someone tries to chat?
Many plugins let visitors leave a message when you’re offline. You’ll get a notification or email so you can reply later and still capture the lead.
Can I connect my chat with email or social media?
Yes! Many live chat plugins support integrations with tools like Messenger, Instagram, WhatsApp, and email, so you can manage everything from one place.
