--- title: "How to Get Support from Helpdesk for The Plus Addons for Elementor" url: https://theplusaddons.com/docs/how-to-get-support-from-helpdesk-for-the-plus-addons-for-elementor/ date: 2023-03-28 modified: 2026-09-28 lang: en author: "Aditya Sharma" description: "We suggest trying these basic troubleshooting guide before adding a ticket on helpdesk. Chances are you can solve your problems immediately without any intervention.   1. Make sure to read our..." image: https://theplusaddons.com/wp-content/uploads/2020/10/How-to-Get-Support-from-Helpdesk-for-The-Plus-Addons-for-Elementor-1024x536.jpg word_count: 603 --- # How to Get Support from Helpdesk for The Plus Addons for Elementor ## - The Plus Addons for Elementor support process starts with basic troubleshooting, including Product Documentation, the YouTube Channel Tutorial, and confirming the latest stable version. - The Plus Addons for Elementor asks users to clear Performance Cache in the Performance Tab and hard reload with CTRL/CMD + SHIFT + R before opening a ticket. - Helpdesk support includes feature questions, bug fixes, and compatibility updates for the latest WordPress, PHP, Elementor, and Elementor Pro. - Posimyth Store ticket submissions require a live site URL, WordPress login credentials, console errors from F12, a System Info screenshot from Elementor > System Info, and optional screenshots or screen recording with POSIMYTH Record. ***We suggest trying these basic troubleshooting guide before adding a ticket on helpdesk. Chances are you can solve your problems immediately without any intervention.**  * 1. Make sure to read our[ **Product Documentation**](https://theplusaddons.com/docs) & Watch our [YouTube Channel Tutorial](https://www.youtube.com/c/POSIMYTHInnovations/?sub_confirmation=1)  2. Confirm that you are using the **latest and stable version** of The Plus Addons for Elementor. 3. Deactivate all plugins on your website. If that resolves the issue, reactivate each plugin individually until you find the cause. 4. Please **clear Performance Cache** of The Plus Addons for Elementor under the Performance Tab and check if the issue persists. You can check by doing a hard reload by pressing CTRL/CMD + SHIFT + R. 5.** Deactivate or Purge Cache** from your cache plugin to verify if you’re still facing it. 6. **Change your Theme** to the default WordPress theme, and verify. 7. Furthermore, on the root installation directory of WordPress, edit your wp-config.php and set the value of WP-DEBUG to true by adding ***define( ‘WP_DEBUG’, true );*** ***define( ‘WP_DEBUG_LOG’, true );*** ***define( ‘WP_DEBUG_DISPLAY’, true );*** ***@ini_set( ‘display_errors’, 0 );*** to find any errors in the debug log which will be stored inside- /**wp-content/** This method will help you find which plugins is causing the error.* (Experts Only)* Even after all the above steps the issue remains, check the previous tickets for similar topics if not, then please submit a ticket here, our developers will get back to you soon. **For all PRO users, please raise a ticket here –**[** ****Helpdesk**](https://store.posimyth.com/helpdesk/) ## Support Includes - Responding to questions or problems regarding the Plugin’s features. - Fixing bugs and reported issues. - Providing updates to ensure compatibility with the latest WordPress, PHP, Elementor and Elementor Pro. ## Support Does Not Include - Plugin customisation (modification or extension of the original item’s features, style or functionality). - Requests that require or involve Custom Coding. - Support for 3rd party and outdated plugin compatibility. - Hosting, optimisation, server environment or other 3rd party issues. ## How to submit a ticket at Technical Helpdesk? If your question or issue has not been resolved from the above options, then please open a ticket. To open a ticket, make sure you are logged in to your [Posimyth Store](https://store.posimyth.com/) account. From the Posimyth store dashboard, click on **Helpdesk**. To create a new ticket, click on **Create a New Ticket** button. ![](https://theplusaddons.com/wp-content/uploads/2026/09/theplus-addons-helpdesk-create-new-ticket.webp) Then open the ticket with the following information: 1. Your live site URL that shows the issue. 2. Your WordPress login credentials. You may use[ temporary login without ](https://wordpress.org/plugins/temporary-login-without-password/)password plugin. In this method, to share your access using just one link with an expiry time. It will ask you for an email address add support@posimyth.com. Using this URL, we can get access to your website as an admin and quickly solve the issue for you. 3. Share your console errors *(You will get this by clicking on F12 from your browser and clicking on the *console tab) and upload the screenshot at the helpdesk. 4. System info Screenshot. You can get that from **Elementor** > **System Info**. ![elementor system info](https://theplusaddons.com/wp-content/uploads/2026/09/elementor-system-info.webp) 5. A specific browser or device involved if applicable – Operating System version( Windows 10, Mavericks etc), the model of the device( iPhone 11, Samsung Note etc.), browser version( Safari 12.1.2, Chrome 85.0) etc. and screen resolution 1920/720 1440/900 etc. 6. Detailed information describing the issue also steps to regenerate at our end. 7. Possible screenshots or Screen Recording of the issue. You may use our free screen recording tool from the browser - [POSIMYTH Record.](https://record.posimyth.com/) We want to resolve your issues faster and effectively as possible, So please provide us with the maximum information to help you properly. Check our [Support Policy](https://store.posimyth.com/support-policy/). [**Submit a Ticket**](https://store.posimyth.com/helpdesk/) ## Frequently Asked Questions **Q: What should I try before opening a support ticket for The Plus Addons for Elementor?** A: Start with the basic checks that usually isolate the problem fast: read the Product Documentation, watch the YouTube tutorial channel, confirm you are on the latest stable version of The Plus Addons for Elementor, and test with all other plugins deactivated. The page also recommends clearing The Plus Addons performance cache and doing a hard reload with CTRL/CMD + SHIFT + R, then checking your cache plugin and default WordPress theme. That sequence helps separate addon issues from plugin, cache, or theme conflicts. **Q: Why is my issue still happening after clearing cache in The Plus Addons for Elementor?** A: Cache is only one layer, so a persistent issue often points to a plugin conflict, theme conflict, or a deeper WordPress error. The page suggests deactivating all plugins first, then reactivating them one by one to find the cause. It also recommends switching to the default WordPress theme and, for experts only, enabling WP_DEBUG in wp-config.php so errors are written to /wp-content/ and can be traced more precisely. **Q: What kind of problems does Helpdesk Support from The Plus Addons for Elementor cover?** A: Helpdesk Support from The Plus Addons for Elementor covers feature questions, bug fixes, reported issues, and updates related to compatibility with the latest WordPress, PHP, Elementor, and Elementor Pro. That means support is aimed at keeping the plugin working in current environments rather than solving unrelated site problems. For PRO users, the page says to raise a ticket through Helpdesk after basic troubleshooting has been exhausted. **Q: What issues are not covered by The Plus Addons support team?** A: Support does not cover plugin customisation, custom coding requests, third-party or outdated plugin compatibility, or hosting and server environment problems. That boundary matters because it keeps tickets focused on bugs and product behavior inside The Plus Addons for Elementor instead of site-specific development work. If the issue depends on another plugin or your hosting stack, it falls outside the support scope described on the page. **Q: What information should I include when submitting a ticket to POSIMYTH support?** A: A useful ticket includes your live site URL, WordPress login credentials or a temporary login link that uses support@posimyth.com, console errors from your browser’s F12 console tab, a System Info screenshot from Elementor > System Info, and details about the browser or device involved. Screenshots or screen recordings help too, and POSIMYTH Record is mentioned as a free browser-based option. More context usually means fewer back-and-forth messages. **Q: How do I submit a technical helpdesk ticket for The Plus Addons for Elementor?** A: The ticket flow starts in your Posimyth Store account: log in, open Helpdesk from the dashboard, then click Create a New Ticket. The page says to use this path only after the issue survives the earlier troubleshooting steps and any similar previous tickets have been checked. For PRO users especially, that keeps support requests organized and gives developers enough detail to act quickly.