--- title: "How to Share Login Access with Helpdesk Team" url: https://theplusaddons.com/docs/how-to-share-login-access-with-helpdesk-team/ date: 2023-03-28 modified: 2026-09-28 lang: en author: "Aditya Sharma" description: "If you are not able to resolve the issue on your own, then you have to share login details with our support team so we can assist you in the..." image: https://theplusaddons.com/wp-content/uploads/2020/10/How-to-Share-Login-Access-with-Helpdesk-Team-1024x536.jpg word_count: 681 --- # How to Share Login Access with Helpdesk Team ## - Temporary Login plugin creates a time-based WordPress login with an email id and no username or password, and the link expires automatically after one week. - Users > Add New User creates a separate support account, and the post says to set the Role as Administrator and share the Website’s Admin URL, Wp-admin Username, and Wp-admin Password. - Support team access uses a secure system, does not store or download personal data, and performs actions only after proper permission from the site owner. - FTP access requires FTP Username, FTP Server, FTP & explicit FTPS post, and FTP Password, and the post recommends creating a new FTP user and deleting it after the ticket is resolved. If you are not able to resolve the issue on your own, then you have to share login details with our support team so we can assist you in the best possible way. Check our [Support Policy](https://store.posimyth.com/support-policy/). So let’s see how you can securely share your login details with our support team. > *Note: Before sharing login details, make sure you have taken a backup of your site. You can use the free *[*UpdraftPlus*](https://wordpress.org/plugins/updraftplus/)* plugin to easily backup your site.* ## How to Share Login Details With Temporary Login Without Password Plugin You can use the free [Temporary Login](https://wordpress.org/plugins/temporary-login/) plugin to share your WordPress login details with anyone securely. This is our recommended way. This plugin allows you to create a temporary (time-based) login with an email id and the user can easily log in with a link without any username or password. After one week, the link will expire automatically. To create a temporary login with this plugin, follow the steps -  1. From the WordPress backend, go to **Plugins** > **Add New**. 2. In the search field, search for “*temporary login*”, you’ll find the Temporary Login plugin. 3. Click on **Install Now** and then **Activate**. ![temporary login plugin install](https://theplusaddons.com/wp-content/uploads/2026/09/temporary-login-plugin-install-new.webp) 4. Go to **Users** > **Temporary Logins**, and click on the **Grant Access** button. 5. A popup will open, click on the **Grant** button. ![create temporary login](https://theplusaddons.com/wp-content/uploads/2026/09/create-temporary-login.webp) 6. Then it will create a temporary login link, click on the **Copy URL** button to copy the URL. This is the link that you can share with our support team. ![temporary login copy link](https://theplusaddons.com/wp-content/uploads/2026/09/copy-temporary-login.webp) You can extend the link expiry date by clicking on the **Extend Access** button also you can click on the **Revoke Access** button to remove the access. ## How to Create a New User for The Support Team Second option is to create a new user specifically for our support team. To create a new user go to **Users** > **Add New** **User**. On that page add the details and make sure to set the Role as **Administrator**, then click on **Add New User** button to create a new user. ![](https://theplusaddons.com/wp-content/uploads/2026/09/theplus-temporary-login-add-new-user-role.webp) ### What Details We Need? Once you have created a new user, we need the following 3 details - - Website’s Admin URL - Wp-admin Username - Wp-admin Password ### Why Do We Need an Administrator Role? Always share administrator-level access as we might need to update any files of our plugin, enable/disable plugins/themes, and other advanced technical stuff. Permission to enable/disable any plugin or theme to troubleshoot if required. We might need to install a few safe and popular plugins(Which will be installed directly from WordPress.org) such as file manager, debug manager to get error log or troubleshoot in depth. If you want us not to touch any of your plugins or theme or current settings, Add that in a note while submitting a ticket. > *Note****:**** You must delete the user after we resolve your ticket and close the ticket.* ### How Safe is your Data when you share access with our support team? - Our team of support professionals utilizes a secure system to gain access to your website, ensuring the utmost protection of your sensitive data. - We don’t store or download any of your personal data. - All the actions are performed after taking proper permission from you or the site owner. - Our team has implemented the most advanced security measures to protect your data. Our helpdesk platform uses top-notch encryption technology that is regularly inspected by third-party security experts. You can trust that your information is always secure and private with us. ## How to share FTP Access with Support Team In some cases, we might need to modify some files in those cases, you have to share your FTP details. [Finding the FTP details in a cPanel hosting](https://support.hostinger.com/en/articles/4480555-how-to-find-ftp-details-on-cpanel) is very simple. But if you don't have cPanel. Then find FTP Details from your hosting control panel. ### What FTP Details do We Need? When you share your FTP details, make sure to share the following details -  - FTP Username - FTP Server - FTP & explicit FTPS post - FTP Password    > *Recommended: You can create a new user in the FTP account and delete it after we resolve your ticket.* ## Frequently Asked Questions **Q: What’s the safest way to share WordPress login access with support?** A: The safest option in this tutorial is the free Temporary Login plugin, because it creates a time-based login link with an email ID and no username or password. The link expires automatically after one week, and you can also extend or revoke access if needed. That makes it better than handing over a permanent password, especially when you only need short-term support access. **Q: What details does support need if I create a new admin user?** A: Support needs three things: the website’s Admin URL, the wp-admin username, and the wp-admin password. The tutorial also says the new user should be created with the Administrator role. That matters because support may need to update plugin files, enable or disable plugins and themes, or do other advanced troubleshooting from inside WordPress. **Q: Why does support ask for administrator access instead of a lower role?** A: Administrator-level access is requested because troubleshooting can require actions that lower roles cannot do, like updating plugin files or enabling and disabling plugins and themes. The page also says support may install safe and popular plugins from WordPress.org, such as a file manager or debug manager, to get error logs or investigate deeper. If you do not want them touching plugins, themes, or current settings, add that note when submitting the ticket. **Q: Is it safe to give your support team access to my site data?** A: The page says the support team uses a secure system to access your website and does not store or download personal data. It also says all actions are performed only after proper permission from you or the site owner. Their helpdesk platform uses encryption technology that is regularly inspected by third-party security experts, so the process is designed around limited access rather than broad exposure. **Q: What FTP details should I send if support needs file access?** A: The FTP details listed on the page are FTP Username, FTP Server, FTP & explicit FTPS port, and FTP Password. The tutorial recommends creating a new FTP user for this purpose and deleting it after the ticket is resolved. That keeps file-level access temporary, which is important because FTP can expose more than just WordPress admin access. **Q: What should I do before sharing login or FTP access with support?** A: Take a backup of your site first. The tutorial specifically recommends using the free UpdraftPlus plugin for that step before sharing any login details. That backup gives you a rollback point if troubleshooting changes something unexpected, which matters even when access is temporary or limited to support work.